Help for most common problems and their solutions regarding eForm plugin.
eForm always works with the latest version of Stripe API. It could sometime happen that your Stripe Payment or Subscription forms are failing because of an outdated API. The fix is very simple. You need to go to Stripe Dashboard to upgrade your API. First navigate to Stripe Dashboard. Now go to Developers and Locate…
Over time we have found some common scenarios, when Paypal integration may not work. Before submitting a support request, do make sure you have checked all of the following possibilities. 1: Opcache removing code comment This is the #1 issue. On some rare server configuration, opcache discards code comments which in turn could not be…
You have added the Name element to your form, but still you see submissions from anonymous users. This happens because, for eForm to pick the name of the user you need to use the following fields. Other Form Elements > Primary First Name. Other Form Elements > Primary Last Name. This is currently a limitation…
Recently an issue came up in our forum regarding compatibility with sites hosted with WordPress.com. In this scenario, eForm was installed as third-party plugin which WordPress.com now allow as part of the premium plan. The issue is, wordpress.com notifications panel would show up whenever you try to access eForm dashboard. If you came across the same…
Recently an issue came up in our forum regarding compatibility with Thrive Architect Page Builder. The issue is, incorrect alignment of eForm elements when placed from the page builder. The solution is very simple. Go to WP Admin > Appearance > Customizer. Now go to Additional CSS and paste the following code. [css] .thrv_wrapper .ipt_uif_front…
